"I have employed Aline Roofing Ltd. on several jobs to date and have recommended them to friends and family, who have also found them to be very conscientious with superb work ethics. They do an extremely good job with quality materials and leave the site in a clean and tidy condition after they have finished."
- John, Worcestershire
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promtly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Call us on 01386 852276 or 07921911353.
Write to us at (please request proof of posting):
2 Wesley Drive, Winchcombe, GL54 5FE.
Email us firstname.lastname@example.org
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6031